Returns & Guarantee

We hope you’ll be delighted with your order, but we understand that sometimes you may wish to return items to us.

If you change your mind about our products purchased online you can return your order for any reason within 28 days of receipt for an exchange or refund. Please follow the simple steps below:

1) Fill in the returns form by downloading either the PDF or Word Document below. Print off the form and fill the form out. Send the form with the product(s). 

 

 

2) Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

Dollar Shake Boutique
Suite 108 
1 Old Hall Street 
Liverpool 
L3 9HG

Please note that goods are returned at your own cost and the delivery charge for the original order is non-refundable. Please ensure products are returned complete, unused, unwashed and in original packaging as we cannot accept items for a refund or exchange if they are not in perfect condition.

 

In the unlikely event that you receive damaged or faulty goods we will replace them or refund in full (including the original postage charge for refunds). Please follow the simple steps below:

1) Please call us on +44 (0)151 345 6937 or email sales@dollarshakeboutique.co.uk within 7 days of receiving your order to obtain a Returns Authorisation Number and instructions for how to return the goods to us

2) Complete the returns form included in your parcel

Faulty/damaged goods cannot be accepted without a Returns Authorisation Number and must be returned within 14 days of receiving your order.

We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. You will be responsible for the returned products until they reach us.

We will write to confirm when your return or exchange has been processed. Please allow up to 14 days.

Please note that we can only accept return of goods at the above address with a valid online order number.

Goods purchased from any other store must be returned to the store where they were purchased.

PDF

Word Document